Q&A

Q: Are SHABANA products environmentally safe?

A: Yes, SHABANA only uses natural ingredients. We also use recyclable packaging.

Q: How quickly will my product ship?

A: Your order will be shipped within 24 hours (excluding Sundays and holidays).

Q: Where does SHABANA ship to?

A: We ship to 43 destinations: Hong Kong, United States, Canada, Mexico, Brazil, France, Belgium, Germany, Netherlands, Switzerland, Luxembourg, United Kingdom, Ireland, Spain, Portugal, Denmark, Finland, Norway, Sweden, Iceland, Latvia, Poland, Austria, Hungary, Slovenia, Serbia, Turkey, Israel, Lebanon, Russia, Mainland China, Japan, South Korea, Macao, Viet Nam, Cambodia, Singapore, Malaysia, Thailand, Philippines, Indonesia, Australia, New Zealand, and South Africa.

Q: How long is shipping times?

A: We ship out of Hong Kong and we use the E-Express shipping method through the Hong Kong Post. Generally, shipping can take 1 to 14 days depending on your location. Hong Kong shipment may take 1 to 3 days, Asia and the United States may take 4 to 7 days, and everywhere else may take 7 to 14 days. We do include tracking with shipping.

Q: What is your return policy?

A: If your product is destroyed during the shipping process, we will be happy to send you a replacement. Because SHABANA products are a perishable item, we cannot offer a refund once the product is opened and used.

Q: Do you offer a bulk discount or retail rates?

A: Yes. If you would like to be a distributor of SHABANA products, please contact us at [email protected]

Q: Are SHABANA products tested on animals?

A: No. We only us natural plant based ingredients so there is no need to test chemicals on animals. We believe skin care should be natural and safe for the customer and the environment.

Q: What is the shelf life of your products?

A: Because we use natural ingredients, our products don’t last forever. SHABANA products keeps its effectiveness for about 2 years.

Q: Does SHABANA comply with government regulations?

A: Yes, our products are FDA and USDA approved. We only use ingredients that are ISO 22000 safety management compliant. We are also an ECOCERT recipient.

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